FAQ

Question:

I cannot remember my password. How do I recover it?

Answer:

Click on the "[Log In]" link on the top of the menu bar. In the Log in page click on the "Password recovery" button. Then enter your email address associated with your account and press the "Recover Pasword" button.

Question:

When I try to log in, I receive the following message: "Check your User/Password". What should I do?

Answer:

If you try to copy/paste your password, the space character might be automatically copied alongside the selected text. Please type in your password, in order to avoid log in errors. The password is case sensitive.

Question:

Nothing happens when I click on some buttons or links. What should I do?

Answer:

There may be a problem caused by your browser or a pop-up blocker. If you use Internet Explorer 8 (IE 8) on Windows XP, you should know that this version is not fully compatible with our platform. If you are using a more recent Windows operating system, you should check if you have the Internet Explorer version 9 (IE 9) or a newer version, otherwise it is necessary to update your operating system. When you access our platform using IE 9 (or IE 10), you should disable the "Compatibility View" option. If you are still experiencing problems, please try using one of the other browsers we tested:

• Google Chrome - can be installed without the need of administrative rights. You can download it at: www.google.com/chrome

• Mozilla Firefox - requires administrative privileges to install. Can be downloaded from: www.mozilla.org/en-US/firefox/all/